Responsible Gaming
At hpjoy, we're committed to providing a safe and enjoyable gaming experience for all Filipino players. Gambling should be fun, not harmful. Learn about our tools, limits, and resources to help you stay in control.
Your Safety Tools at hpjoy
We provide multiple tools to help you manage your gambling activity. These features are available to all hpjoy players and can be activated anytime through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can add to your hpjoy account. Once set, limits take effect immediately and can only be lowered instantly — increases require a 24-hour cooling-off period.
Session Time Reminders
Receive pop-up notifications reminding you how long you've been playing. Set custom intervals (30 minutes, 1 hour, 2 hours) to help you stay aware of time spent gambling and take regular breaks.
Loss Limits
Set a maximum loss amount per day, week, or month. Once your loss limit is reached, you won't be able to place further bets until the next period begins. This tool helps prevent chasing losses.
Self-Exclusion
Temporarily or permanently exclude yourself from hpjoy. Choose periods from 24 hours to 6 months, or request permanent self-exclusion. During exclusion, you cannot log in, deposit, or play. Contact support to activate.
Take a Break
Need a short break? Activate a timeout period of 24 hours, 48 hours, or 7 days. Your account will be temporarily suspended — you won't receive promotional emails and can't log in until the timeout expires.
Activity History
Review your complete betting history, deposits, withdrawals, and account activity. Understanding your patterns can help you recognize when gambling is becoming a problem and make informed decisions about your play.
Understanding Responsible Gaming
Responsible gaming means gambling in a way that's safe, sustainable, and enjoyable. At hpjoy, we believe online casinos and sports betting should provide entertainment — not create financial problems, stress, or harm. We're committed to helping Filipino players gamble responsibly by providing education, tools, and support resources.
The majority of hpjoy players gamble for fun and within their means. However, for a small percentage of people, gambling can become problematic. Problem gambling is characterized by an inability to control gambling behavior despite negative consequences. It can affect people of any age, income level, or background.
Responsible gaming is a shared responsibility. While hpjoy provides safety tools and resources, players must also take personal responsibility for their gambling decisions. We encourage all players to educate themselves about the risks, set personal limits, and seek help early if gambling becomes a concern.
Age Verification: 21+ Only
hpjoy strictly enforces a minimum age requirement of 21 years for all players. Under Philippine law and PAGCOR regulations, it is illegal for anyone under 21 to gamble at casinos or participate in online betting. This age restriction protects young people from the risks associated with gambling before they have fully developed decision-making abilities and financial stability.
During account registration, all hpjoy players must verify their age and identity by submitting valid government-issued identification (passport, driver's license, UMID, Postal ID, or other Philippine ID cards). Our KYC (Know Your Customer) process confirms that every account holder is at least 21 years old before they can deposit money or place bets.
If you are under 21, you cannot create an hpjoy account or access our gambling services. Parents and guardians should monitor their children's internet activity and use parental control software to block access to gambling websites. If hpjoy discovers that an underage individual has created an account, we will immediately close the account, void all bets, and return any deposited funds.
Parents: Protect Your Children
Keep your payment methods, passwords, and login credentials secure. Use parental controls to restrict access to online
gambling sites. Educate your children about the risks of gambling and the importance of waiting until they are legally
allowed to participate.
Signs of Problem Gambling
It's important to recognize when gambling shifts from entertainment to a problem. Here are common warning signs that you or someone you know may be developing a gambling problem:
- Spending more money and time gambling than you can afford: Gambling with money needed for bills, rent, food, or other essential expenses.
- Chasing losses: Continuing to gamble to try to win back money you've lost, often leading to bigger losses.
- Lying about gambling: Hiding your gambling activity from family, friends, or colleagues.
- Neglecting responsibilities: Missing work, school, or family obligations because of gambling.
- Borrowing money to gamble: Taking loans, using credit cards, or borrowing from friends and family to fund gambling.
- Feeling restless or irritable when not gambling: Experiencing withdrawal-like symptoms when you try to cut back or stop.
- Gambling to escape problems: Using gambling as a way to avoid stress, anxiety, depression, or relationship issues.
- Unable to stop despite wanting to: Making repeated unsuccessful attempts to control or quit gambling.
- Relationships suffering: Arguments with family or friends about money or time spent gambling.
- Preoccupation with gambling: Constantly thinking about gambling, planning the next session, or reliving past wins and losses.
If you recognize several of these signs in yourself, it's important to take action. Problem gambling is a serious issue, but help is available. Reach out to hpjoy support to activate self-exclusion tools, or contact a professional gambling support organization listed below.
Tips for Safe Gambling
Here are practical tips to help you gamble responsibly at hpjoy:
- Set a budget before you play: Decide how much money you can afford to lose before you start gambling. Never gamble with money you need for bills, rent, food, or savings.
- Set a time limit: Decide how much time you want to spend gambling and stick to it. Use hpjoy's session time reminders to help you stay aware of time passing.
- Never chase losses: Accept that losses are part of gambling. Don't try to win back lost money by gambling more — this often leads to bigger losses.
- Don't gamble when upset or stressed: Gambling should not be used as a way to escape problems, relieve stress, or cope with emotions. Make decisions with a clear head.
- Balance gambling with other activities: Maintain hobbies, social relationships, and responsibilities outside of gambling. Don't let gambling become your only source of entertainment.
- Avoid alcohol while gambling: Drinking impairs judgment and can lead to impulsive, risky betting decisions. Gamble sober to maintain control.
- Take regular breaks: Step away from the screen frequently. Use hpjoy's Take a Break feature if you need a longer pause from gambling.
- Understand the odds: Remember that casino games are designed with a house edge — over time, the casino always has the advantage. Don't view gambling as a way to make money.
- Use hpjoy's tools: Activate deposit limits, loss limits, and session reminders. These tools are designed to help you stay in control.
- Seek help early: If you're concerned about your gambling, don't wait until the problem becomes severe. Contact support or reach out to a counseling service.
Self-Exclusion at hpjoy
Self-exclusion is a powerful tool that allows you to take a complete break from gambling. When you self-exclude from hpjoy, your account is suspended for the period you choose — you cannot log in, deposit money, place bets, or access any gambling services. Self-exclusion is irreversible once activated; you cannot reopen your account until the exclusion period expires.
How to Self-Exclude
To activate self-exclusion, contact hpjoy customer support via live chat or email at [email protected]. Clearly state that you want to self-exclude and specify the duration. Available self-exclusion periods include:
- 24 hours: A short cooling-off period if you need an immediate break.
- 1 week: A brief timeout to reassess your gambling habits.
- 1 month: A longer break to help you regain control.
- 3 months: A substantial period to address gambling concerns and seek support.
- 6 months: A serious commitment to stepping away from gambling.
- Permanent: Close your hpjoy account permanently with no option to reopen.
Once your request is processed, your account will be immediately suspended. You will not receive promotional emails or communications from hpjoy during the exclusion period. If you attempt to create a new account, it will be detected and closed.
After Self-Exclusion Ends
If you selected a temporary self-exclusion, your account will remain closed until the exclusion period expires. hpjoy will not automatically reactivate your account — you must contact customer support to request reactivation. Before reactivating your account, we encourage you to consider whether you're ready to gamble responsibly again. If you're unsure, consider extending your self-exclusion period.
Need Help? If you're struggling with problem gambling, self-exclusion is an important first step — but it's not a complete solution. We strongly recommend seeking professional help from a counseling service or support group. See the resources listed below.
Support Resources in the Philippines
If you or someone you know is experiencing problem gambling, help is available. The following organizations provide confidential support, counseling, and treatment for gambling addiction in the Philippines:
PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a Responsible Gaming Program to promote safe gambling practices and provide assistance to problem gamblers. PAGCOR offers educational materials, counseling referrals, and self-exclusion programs for Philippine casinos.
Visit PAGCOR Responsible Gaming (pagcor.ph)
National Center for Mental Health (NCMH)
The NCMH provides mental health services including counseling and treatment for behavioral addictions such as gambling. Located in Mandaluyong City, Metro Manila, the center offers both inpatient and outpatient programs.
Crisis Hotline: 0917-899-8727 (USAP)
Address: Nueve de Febrero St., Mandaluyong City, 1550 Metro Manila
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experiences, strength, and hope to help each other recover from gambling addiction. Meetings are held regularly in Metro Manila and other major cities across the Philippines.
Philippine Mental Health Association (PMHA)
PMHA provides mental health advocacy, education, and referrals to professional services. They can connect you with counselors and therapists who specialize in gambling addiction treatment.
24/7 Crisis Support
If you're in crisis or need immediate support, contact:
- NCMH Crisis Hotline: 0917-899-8727
- In Touch Community Services: 02-8893-7603
- Natasha Goulbourn Foundation: 0917-558-4673 (Globe) or 0918-884-4673 (Smart)
If gambling is causing you harm, reach out for help today. Problem gambling is treatable, and recovery is possible. Don't wait until the problem becomes worse — the sooner you seek help, the easier it is to regain control of your life.
For Family and Friends
If someone you care about is struggling with gambling, it can be difficult to know how to help. Here are some suggestions for supporting a loved one with a gambling problem:
- Talk openly and without judgment: Express your concerns in a calm, supportive way. Avoid accusations or angry confrontations.
- Encourage them to seek help: Suggest professional counseling or support groups like Gamblers Anonymous. Offer to help them find resources.
- Set boundaries: Don't enable their gambling by lending money or covering their debts. Protect your own financial security.
- Take care of yourself: Supporting someone with an addiction is emotionally draining. Seek support for yourself through counseling or support groups for family members.
- Be patient: Recovery from problem gambling takes time. There may be setbacks along the way. Continue to offer support and encouragement.
Remember, you cannot force someone to stop gambling — they must make that decision for themselves. However, your support can make a significant difference in their recovery journey.
hpjoy's Commitment to You
hpjoy is committed to providing a safe, fair, and responsible gambling environment for all Filipino players. Our responsible gaming program includes:
- Strict age verification: We verify that all players are 21 or older before they can gamble.
- Comprehensive player protection tools: Deposit limits, loss limits, session reminders, self-exclusion, and activity tracking.
- Transparent communication: Clear information about odds, house edge, and responsible gaming resources.
- Employee training: Our customer support team is trained to recognize signs of problem gambling and provide appropriate resources.
- Compliance with PAGCOR standards: We adhere to all responsible gaming regulations set by Philippine gaming authorities.
- No aggressive marketing: We do not send promotional materials to self-excluded players or encourage irresponsible gambling.
- Continuous improvement: We regularly review and enhance our responsible gaming policies and tools based on industry best practices.
Your safety and well-being are our top priorities. If you have questions about responsible gaming, need help activating safety tools, or want to discuss concerns about your gambling, please contact our support team anytime. We're here to help.